Technical support specialists solve software issues through phone, chat, email, and screen sharing while helping trades businesses use ServiceTitan products.As a Customer Support Advocate, you will become a ServiceTitan subject matter expert. You will develop workflows, investigate cases, and provide technical solutions directly to customers. The work emphasizes troubleshooting, communication, and customer-focused problem solving across support channels.Key Responsibilities:Assist customers with software questions through multiple support channelsDevelop creative workflows addressing customer needsUse Salesforce Support Console and internal chatbot resourcesTest solutions and prevent unnecessary escalationsResolve technical cases with quality and speedRequirements:Bachelor's degree preferred or equivalent technical support experienceStrong troubleshooting, critical thinking, and problem-solving abilitiesExcellent written and verbal communication skillsAbility to master complex software independentlyBasic SIP, RTP, and call flow understanding preferredApply technical troubleshooting, customer communication, and software expertise while supporting ServiceTitan customers through complex issues.

📌 Technical Support Specialist Telecom (Halifax Regional Municipality)
🏢 ServiceTitan
📍 Halifax Regional Municipality