Become a key point of contact for customers in North America as a Bilingual Customer Support Specialist. Handle both technical issues and routine inquiries to ensure customer satisfaction in English and French.This remote role based in Montreal involves managing support requests from a diverse clientele. Leverage your solid analytical skills and product knowledge to resolve queries independently or escalate as necessary. Your contributions will shape the support experience for users of our coolant automation solutions.Key Responsibilities:Manage customer support in English and FrenchDiagnose and resolve technical and administrative issuesCoordinate device replacement logistics for clientsDevelop self-help resources to empower customersCapture and relay customer feedback for improvementRequirements:Vocational training or degree in a technical fieldMinimum 3 years in customer support, ideally SaaSFluency in English and French, both written and spokenStrong troubleshooting skills for complex problemsExcellent interpersonal communication skillsUtilize your technical knowledge and language skills to enhance customer experience at Liquidtool.