Lead guest communications and group bookings at Chicopee Tube Park in Kitchener, managing social media, inquiries, and service support.Reporting to the Administrative Manager, the Guest Services Lead oversees external communications across Instagram, Facebook, TikTok, websites, email, and telephone. The position also manages bookings, group confirmations, accounts receivable, and cashier support. It suits an organized, self-directed candidate with prior guest service experience, flexibility, initiative, and robust customer service.Key Responsibilities:Manage Instagram, Facebook, TikTok, website, email, and telephone inquiriesOversee bookings, accounts receivable, and group confirmationsDevelop and monitor group intake performance indicatorsCommunicate information with senior staff and support customer serviceAssist with end-of-day reportsRequirements:Previous guest service experience is an assetStrong organizational skills and independent working abilityAbility to work effectively in a team environmentSmart Serve certification is requiredStandard First Aid, AED, and CPR are assetsSupport Chicopee Tube Park through organized communications, group bookings, customer service, and practical administrative coordination.

📌 Guest Services Communications Lead (Kitchener)
🏢 Chicopee Tube Park
📍 Kitchener