AboutMACKAGE

Specialistsinallseasonprotectionsince1999,Mackagemergesthefinest,mostresponsibleleathers,downandwoolswithluxuryforwarddesign,anapproachthatyieldsuncompromisingconstruction,envelopingcomfortandsignaturesilhouettes.

Aglobalouterwearleaderdefinedbyacommitmenttoexceptionalquality,purpose,andperformancewithafocusonaestheticinnovation.

Mackageiscommittedtoemploymentequityandinvitesapplicationsfromwomen,visibleminorities,Aboriginalpeoples,personswithdisabilities,LGBTQ2S+personsandotherwisemarginalizedpersons.

StoreManager

AsStoreManager,youareanintegralpartofourbrands’imageandstoreperformance.

Whatyou’lldo:

- Salesandcustomerservice

- MaximizethestoresalesandKPIstoachievestoresalestargets.
- Monitorsalesfloorandzonecoveragetodrivesalesandmaintainacustomerfocuscentricenvironment.
- EnsureproactiveclientengagementleveragingCRMandgrowingtheclienteledatabase.
- Inspireandmotivatetheteamtohighperformanceandexceptionalcustomerservice.

- Leadership

- Monitor,developandleadtheteambyshowcasingapositiveenvironmentinwhichmembersparticipate,cooperateandcollaboratewitheachother.
- PartnerandcollaboratewithmanagementandHQpartnerseffectively.
- Activelybench,recruit,hireanddeveloptoptiercandidatesthatwillrepresentMackageasbrandambassadors.




- Manageoperationaltasksontimerelatingtoreports,payroll,schedulingandinventorymanagement.
- Modelandensurestorepoliciescomplianceareachievedandcommunicated.
- Respondandadapttochangingdemandsofthebusinessandcreateactionplansrelatingtoopportunitiestosupportcustomerexperiencewhilefocusingonstrategic,operational,andleadershipexcellence.
- Conductweekly,monthlyandquarterlyperformanceevaluationswithintheteamandmanagethestoreturnovertosupportretention.

- Operations

- Providepropertraininganddevelopmentonproductknowledgeandsellingceremony.
- Ensurepropermaintenanceandorganizationofthestorestandardsfrontandbackofhouse.
- Handlecustomerinquiries,concernsandreturnseffectively.
- Overseethedailyoperationswhilemanaginginventorylevelsandlosspreventionbestpractices.

Whatyou’llneed:

- Minimumoffive(5)yearsexperienceinapreferredfashionluxuryretailenvironment,three(3)years(atleast)asastoremanager.
- Strongleadership,result-orientedandsolidbusinessacumen.
- Excellentwrittenandverbalcommunicationskills.Multilingualisaplus.
- Musthaveateamcentricattitudeandproactivemindset.
- Exemplaryselling,trainingandcustomerserviceskills.
- Abilitytomulti-task,organize,andprioritizeworkload.
- KnowledgeofMicrosoftOfficeSuiteandPOSoperatingsystems.2

Wewanttogettoknowyou

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📌 Store Manager - CF Pacific Center (Vancouver)
🏢 APP Group (MACKAGE and SOIA&KYO)
📍 Vancouver