Enterprise application support meets customer-facing problem solving at Sidetrade. Work from Calgary three to four days weekly while supporting North America and Europe.
This Technical Support Engineer role focuses on helping enterprise customers succeed with Sidetrade’s AI platform. You will investigate functional and technical challenges, translate complex workflows into transparent documentation, and coordinate escalations across Customer Experience, Product, and R&D.; Rotating Monday-Friday shifts include day and evening coverage.
Key Responsibilities: Investigate customer technical and functional challenges
Guide customers through effective platform solutions
Translate workflows into structured technical documentation




Validate documentation with technical and business stakeholders
Support extended coverage with Europe-based colleagues
Requirements: Two to three years’ application or enterprise technical support experience
Structured approach to complex troubleshooting
Clear written and verbal customer communication
Knowledge of SQL, Linux, or web applications
Availability for Monday-Friday rotating shifts and occasional weekends
Bring application support, documentation, troubleshooting, and communication expertise to Sidetrade’s enterprise customer support team.

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📌 Enterprise Application Support Engineer (Alberta)
🏢 Sidetrade
📍 Alberta