Associate Vice President - Client Partner

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

What is DEPT® Studio?

We’re a specialist team at the intersection of cost, speed, and quality - leading our clients into a pioneering future. We’re an agile interconnected global team partnering with the most ambitious enterprise clients, solving their content delivery challenges through implementing complex processes powered by industry leading proprietary technology.

Client Partners lead our largest client relationships on behalf of DEPT. They are responsible for curating talent, capability, and services that represent the best of our company. They serve as a client’s main access into solutions that will help elevate their brand and business in the face of ever evolving consumer, category, technology, and marketing dynamics. CPs drive organic growth through exceptional client experience, helping unlock value, and bringing future-forward expertise in a unique and differentiated way. They are experienced business leaders with a proven track record of delivering new and organic growth opportunities,



overseeing client services and strategic operations, and demonstrating acumen operating in highly complex and multidisciplinary environments.

The Associate Vice President, Client Partner is responsible for helping to develop new opportunities in the North American market and delivering excellence across new contracts, as well as maintaining stability and strong partnerships with existing clients (ie. Opendoor, Walmart, OpenAI, etc.). Primary focus is on building client relationships and establishing new accounts; maintenance of existing accounts eventually delegated to team members.

WHAT YOU’LL DO

Key Responsibilities:

Business Leader-External

- Partner and trusted advisor to senior clients. Client relies on the AVP, Client Partner to know all elements of their business, competition, and category to represent the client’s opinions and objectives within DEPT and to deliver innovative and creative solutions for the business. AVP, Client Partner builds and maintains solid relationships with C-suite executives from Top25 clients and beyond.
- Sets a strategic vision for the business to deliver growth for Client and DEPT. Delivers an annual business plan for the account. Amplifies DEPT and DEPT Studios offerings to existing and new clients, positioning DEPT as a solution for their issues.
- Constantly learning and understanding changes happening in culture, in technology,



in commerce, and in content and how those changes are impacting the client’s business. Applies that knowledge to drive innovation with teams and partners, bringing fresh thinking and new solutions to the client’s business. Consistently delivers value add and thought-leadership to the client in these areas.
- Engages a multi-disciplinary team across multiple solution areas to ensure work and processes are meeting/exceeding client expectations.
- Understands end-to-end customer journey and proactively optimises the marketing ecosystem. Includes areas like data, tech, media content, and operations.
- Acts as an escalation point for client issues and a key point of contact to the people and resources of DEPT for client opportunities.
- Has strategic relationships at all levels within the client company. Is seen as a leader and trusted advisor, balancing company and client needs.
- Creates best-in-class on-boarding for both agency team and clients; establishes clear ways of working and governance models for the business; monitors, maintains and reports on client satisfaction through formal review process.
- Shares POVs and thought leadership, sees what’s next for the business and brings that perspective and plan to clients (future business review)
- Understands key clients’ personal and career objectives and seeks out opportunities for elevating client within the industry and company.

Business Leader—Internal

- Influences the work internally and client perspective externally. Delivers creatively brilliant, innovative work that drives positive outcomes for the client’s business.
- Keeps DEPT’s executive stakeholders aware of activity on t

📌 Associate VP (Toronto)
🏢 DEPT®
📍 Toronto