THE OPPORTUNITY AWAITS YOU REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

Reporting to the Director, Asset Protection and Deliverables, the Manager, Custodial Services leads the custodial team in delivering a consistent, high-quality custodial program across all facilities operated by Regina Exhibition Association Limited (REAL). This role is responsible for developing, implementing, and maintaining custodial standards that align with industry best practices to ensure clean, safe, and welcoming facilities. The Manager oversees daily custodial operations, ensuring service standards are met while fostering an exceptional guest experience. This position provides leadership, develops high-performing teams, and collaborates across departments to maintain the presentation of REAL's venues and support world-class events and experiences.

What You Will Do

Developing, implementing, and continuously improving a standardized custodial service delivery model that aligns with industry best practices and legislative requirements

Establishing and maintaining training programs, job standards, and standard operating procedures (SOPs) to ensure consistent service quality, productivity, and compliance

Monitoring service levels through inspections, audits, and performance reviews to ensure facilities meet cleanliness, maintenance, safety, and customer service standards

Collaborating with internal and external stakeholders to identify opportunities to improve cleanliness, operational efficiency, and guest satisfaction





Contribute to organizational and departmental success by:

Developing and implementing short- and long-term strategies, policies, procedures, and service standards that support departmental and organization objectives

Translating strategic priorities into operational plans and ensuring resources, staffing models, and service delivery programs are aligned to achieve desired outcomes

Researching industry trends, emerging technologies, and best practices to enhance productivity, service quality, and operational effectiveness

Developing and implementing workplace health and safety programs, training initiatives, and risk mitigation

Ensures effective financial stewardship and resource utilization by:

Contributing to the development and management of annual operating and capital budgets

Monitoring expenditures, financial performance, and forecasts while implementing controls to ensure budget compliance

Evaluating labour, equipment, supply, and resource utilization to maximize efficiency and ensure accurate cost allocation

Reviewing service contracts and vendor performance, making recommendations to optimize service delivery and manage costs

Leads and develops high-performing teams by:

Recruiting, onboarding, training, coaching, mentoring, and evaluating staff while managing performance, discipline, scheduling, succession planning,



and employee development activities

Providing leadership and guidance to the Assistant Manager, Custodial Services

Fostering a culture of accountability, collaboration, innovation, safety, and service excellence

Monitoring employee engagement and implementing initiatives that support retention, productivity, morale, and professional growth

Performs other duties on an as and when required basis.

Permanent Full Time Position. Monday - Friday; 8:00 am - 4:30 pm. May be required to answer calls outside of regular business hours and provide guidance to evening shift staff

Requirements WHAT IT TAKES Education And Experience

Post-secondary education in a related field or an equivalent combination of education and experience

Three (3) to five (5) years of progressive leadership experience in custodial, facilities, environmental, or operational services

Experience managing services in a large, complex, and preferably unionized environment

Knowledge of custodial operations, cleaning practices, waste management, sustainability initiatives, and industry standards

Proven ability to lead teams, manage change, improve service delivery, and enhance guest satisfaction

Experience in workforce planning, scheduling, coaching, and performance management

Knowledge, Skills And Abilities

Strong problem-solving and decision-making skills

Excellent communication, interpersonal, and relationship-building skills with the ability to engage effectively at all levels

Ability to effectively manage competing priorities in a quick-paced environment

Ability to thrive in a fast-paced, changing environment while managing

📌 Manager, Custodial Services (Winnipeg)
🏢 Regina Exhibition Association Limited (REAL)
📍 Winnipeg