Deliver exceptional customer service at Aviso through telephone, email, and chat while supporting customers and financial advisors. This Contact Centre role values empathy.As a Customer Service Experience Representative, you will answer questions about Aviso products and services. You will resolve complaints, apply department policies, and find personal solutions. Success requires product learning, initiative, technical confidence, and qualified communication.Key Responsibilities:Respond to product and service inquiries across telephone, email, and chatProvide courteous, compliant, and personalized customer experiencesResolve client problems and complaints with empathyIdentify and participate in process improvementApply department operating policies and proceduresRequirements:Over one year helping customers in a previous roleInbound Contact Centre or retail store experienceTechnically savvy with computers and workplace technologyFluent English communication skills; French bilingualism is an assetAbility to adapt to changing hours and schedulesBring customer care, problem-solving, product learning, and technical skills to Aviso's Contact Centre team serving Canadian clients.

📌 Customer Service Representative Contact Centre (Toronto)
🏢 Aviso
📍 Toronto