Join our team as an Intensive Case Manager for an Innovative Pilot Project!We are launching an exciting one-year pilot project aimed at increasing housing stability and reducing inflows to homelessness for individuals housed in private market rental units through a scattered site Intensive Case Management support team. The team made up of Intensive Case Managers and Social Workers will develop individualized health and housing care plans and coordinate care. This role will enhance individualized care and help break down health-related barriers that can prevent individuals from securing and maintaining housing. You'll have a unique opportunity to work directly with individuals in the community, supporting their ability to manage daily living, build routines, foster community connections, and develop essential skills for sustaining housing through both individual and group interventions.Program Overview:Stepping Stone is a community-based agency that believes in the Housing First philosophies and practices. We strive to improve the quality of life for people who are struggling with chronic homelessness, significant mental health issues and substance misuse. Our shelter program provides individuals a place to stay and staff support 24/7, along with wrap-around health care services on site to help people experiencing homelessness transition to housing and successfully stay housed.Job Summary:The Intensive Case Manager is responsible for leading care plans with individuals that are precariously housed. Supported by and in collaboration with the team's social workers, the Intensive Case Manager will hold a case-load of approximately 15 individuals. This role will ensure that these individuals' health and housing care plans are being supported by an interorganizational team to move towards health and housing stability. This role will work within a person centered approach delivering the support from a complex capable, harm reduction and trauma informed framework. They will take the lead role in ensuring that all people are provided with adequate and appropriate support that will address the complex factors contributing to their history of unstable housing or homelessness.Qualifications,



Skills and Experience:Post-secondary degree or diploma in human services/human sciences, or related field.Experience of working with those who have experienced mental health challenges, addictions and traumaRespectful, supportive and engaging approach to persons with physical disabilities, addictions, mental health and other life challengesDemonstrated knowledge, skills and experience working with community organizations as well as an understanding of issues related to poverty and homelessnessStrong interpersonal and resilience skillsMust have exemplary communication, conflict management, organization and problem solving skillsAbility to work professionally as a team member with staff, participants and community membersExperience working within a non-profit and/or social services environment preferredAbility to work sensitively and effectively with people from various abilities, life situations and cultural backgroundsAbility to carry and operate cleaning equipment up to 50 poundsExperience using a Data Management System (i.E. HIFIS) and tools (i.E. VI-SPDAT)Current First Aid / CPR certification, Naloxone training and Vulnerable Sector Police Check or willingness to obtain at hiringA valid Driver's License, vehicle and insuranceOverview of Duties and Responsibilities:Actively engage individuals with complex needs living in private market rental units to maintain housing stabilityIn partnership with the team's social workers, collaborate with individuals in the formulation of a housing and health plan that is reviewed and modified with the individual on a regular basis and provide crisis intervention when necessaryOversee care planning to ensure mental health, addiction and medical goals are being created and carried forward with a team comprising of both internal staff and external partnersCreate care plans through an ABI, trauma-informed and person-centred lensDevelop stage-matched,



client centered careAdvocate on behalf of the individuals to ensure appropriate service deliveryTake part in case conferencing tables to advocate for individuals/families, contributing recommendations for case management in collaboration with the team's social workersSupport clients with guest management, life skills, food security and overall housing retention needsAssist in developing a plan for financial literacy which would include budgeting, rental insurance and rent payment as well as ensuring food security is establishedConduct in unit visits and wellness checks in accordance with program policies and provide ongoing case management services using a strength-based approachSupport individuals at appointments (e.G. Food Bank, Ontario Works, medical, psychiatric, counseling etc.)Encourage and support participants in becoming actively engaged in their community through social activities, volunteering and attending community eventsTrack all active evictions and support individuals/families facing eviction in legal clinic or LTB matters as required. Help with a re-housing plan if needed.Maintain excellent documentation on each case and each contact with the participant and using this documentation to evaluate project outcomes, goals and progress on a regular basisParticipate in regular supervision, team meetings, and trainingsSupport in ensuring continuity of care in the communityMaintain client records in a timely and accurate mannerAttend both internal staff meetings and client care meetings as requiredFollow PHIPA standardstake part in team meetings to enhance program deliveryFlexibility to work evenings and weekends when requiredThirty-five (35) hours per week, with the hours being flexible to the needs of clients.Exposed to stress due to dealing with clients in difficult personal circumstancesCompensation and Benefits:$28.67 / hour starting wage2 weeks vacation / year (on an accrual basis)7 sick days / year (on an accrual basis)$100 / month cell phone reimbursement & $100 / month gas allowanceExtended Health & Dental benefit package available after (3) months of employmentAn workplace that supports continuous learning

📌 Intensive Case Manager (Clarington)
🏢 steppingstonegw
📍 Clarington