Remote Client Services Manager roles demand retention and upselling expertise while managing recurring agency clients for Blacksmith Agency.
As Client Services Manager, you own an established client book at a digital agency serving marketing-led brands. Your focus includes account relationships, renewals, expansion, and quota ownership. You coordinate with strategists and delivery teams so clients receive one clear voice.
Key Responsibilities: Own retention across an established recurring client book
Manage relationships, renewals, and early account warnings
Find and sell additional client projects
Carry a seven-figure annual retention and upsell quota
Coordinate with strategists and delivery teams
Requirements: Agency account management experience is required
Experience in marketing, digital, creative, or advertising agencies
Proven client retention and expansion results
Comfort carrying a quota
Explicit communication with senior client stakeholders
Bring agency account management, client retention, upselling, and senior stakeholder communication to Blacksmith Agency remotely.

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📌 Remote Agency Client Services Manager (Quebec City)
🏢 Blacksmith Agency
📍 Quebec City