Lead trust and safety operations for AMA Marketplace and AMA Community in a hybrid role focused on platform integrity and member safety.
As Manager, Community Platform Operations, you will shape standards, processes, and tools supporting provider onboarding, disputes, compliance, and digital communities. Reporting to the Director, Marketplace Exchange, you will collaborate across Product, Engineering, Legal, Risk, and Community teams. The work centers on building safer, more trusted platform experiences as AMA’s services grow.
Key Responsibilities: Define provider eligibility, verification, insurance, and compliance standards
Complete vetting reviews and monitor ongoing provider compliance
Manage disputes, incidents, escalations, and documented outcomes




Monitor listings and manage marketplace violations
Track trust metrics and recommend platform improvements
Requirements: Post-secondary education in operations, risk, compliance, or related fields
Experience managing policy frameworks or compliance programs
Understanding of trust, safety, and compliance principles
Technical ability to work with Product and Engineering
AI-assisted compliance experience is an asset
Bring process design, analytical judgment, and trust operations expertise to strengthen AMA’s marketplace and community platforms.

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📌 Trust and Safety Operations Manager (Alberta)
🏢 Alberta Motor Association
📍 Alberta