About Hope Place Centres
Hope Place Centres is a non-profit organization dedicated to transforming lives through high-quality addiction treatment and recovery services. Through trauma-informed, evidence-based residential and community programs, we help individuals and families build pathways to sustainable recovery and renewed hope.

Position Overview
The Alumni Services Navigator role is responsible for leading and growing a thriving alumni community, ensuring ongoing engagement, connection, and measurable post-program outcomes, pre-treatment and post-treatment support calls. This role will organize and facilitate alumni events and weekly groups in-person across the bed-based and community. The Alumni Services Navigator combines lived experience, strong relational skills, and action-oriented leadership to support individuals across pretreatment, active programming, and aftercare.

The Alumni Services Navigator plays a key role in building continuity of care by fostering long- term relationships, facilitating community engagement, and strengthening peer connection beyond program completion. This role will support Intakes within the admissions team as well as service building skilled rapport with clients within the bed-based team.

Typical working schedule is Monday-Sunday, 36 hours per week (Assignment based on program/organizational need). Includes daytime and/or evening hours but not overnights; typically includes weekdays and/or weekends and may include statutory holidays with advance notice.

Key Responsibilities
Alumni Community Leadership & Engagement

Builds and sustains meaningful relationships with alumni to support long-term outcomes

Leads the growth of a connected, engaged alumni community through ongoing outreach and engagement strategies

Facilitates alumni check-ins, group sessions, and community-building initiatives

Identifies and develops opportunities for peer support, mentorship, and alumni leadership

Strengthens continuity of care by maintaining engagement beyond program completion

Client Support & Navigation

Provides structured, recovery-oriented peer support across pretreatment, active care, and aftercare

Maintains consistent communication with a high volume of clients (approx. 60 calls/week + group facilitation)

Supports client stability, engagement, and connection to appropriate services

Escalates clinical or safety concerns appropriately within scope

Professional Use of Lived Experience

Uses lived experience intentionally and selectively to support others





Maintains clear distinction between peer support and personal processing

Keeps focus on client and alumni needs rather than personal narrative

Leadership, Boundaries & Ethical Practice

Acts as a leader within the alumni community, modeling professionalism, accountability, and consistency

Maintains clear professional and relational boundaries across diverse client populations

Demonstrates sound judgment in complex or emotionally charged situations

Action-Oriented & Outcome-Driven Execution

Takes initiative to drive alumni engagement and consistent participation

Tracks engagement, progress, and outcomes to inform approach and improve impact

Demonstrates strong follow-through and accountability across all responsibilities

Balances relationship-building with clear, goal-oriented interactions

Communication, Time Management & Documentation

Keeps all interactions focused, structured, and time-bound

Effectively manages competing priorities in a high-volume environment

Completes documentation accurately and efficiently

Emotional Regulation & Professionalism

Maintains emotional stability when supporting complex or sensitive situations

Responds to challenges with professionalism, consistency, and maturity

Actively seeks, receives, and integrates feedback into practice

Qualifications and Experience

Post secondary education and/or training in Social Work, Social Services, Psychology is preferred

5 years’ experience in Mental Health and Addiction Setting

Knowledge of abstinence-based (12 Step) and harm-reduction treatment philosophies

A team player with a commitment to collaboration

Demonstrated understanding of the unique needs of individuals, as well as the importance of involving individuals with their children and families together in treatment

Superior oral and written communication skills in English

Confident in use of typical office equipment; and proficient in use of technology

Knowledge of customer service and quality assurance

Exceptional communication and interpersonal skills

Proven conflict resolution and mediation skills





A commitment to integrity, contribution and ongoing process improvement

A customer service and growth mindset

Works with integrity and a high degree of ethics

Self-driven and eager to learn and grow and contribute to enhancing workplace culture

Standard First Aid; CPR-C with AED

Non-Violent Crisis Intervention

ASIST

Required Qualifications

Satisfactory Police Clearance Check (Vulnerable Sector)

Valid Ontario Class G Driver's License, reliable transportation, and proof of current automobile insurance in accordance with organizational requirements.

Working Conditions

The ability to work independently, within established parameters/protocols

The ability to work under pressure with competing priorities

Regular interaction with individuals experiencing addiction, mental health, trauma, crisis, and other complex life challenges.

Sometimes physically demanding conditions requiring; heavy lifting, climbing, bending, prolonged standing/kneeling/sitting/crouching, and repetitive movements

High-volume communication environment requiring regular phone calls, client outreach, group facilitation, and in-person interactions.

Occasional contact with soiled surfaces, objects and biohazards, Infrequent exposure to hazardous conditions and materials

What We Offer

Group RRSP program

Comprehensive health, dental, and vision benefits

Paid vacation and additional paid time off

Supportive and collaborative work environment

Opportunities for professional growth and development

The expected hourly compensation will be $28.00 - $31.00. Actual compensation will be determined based on experience, skills and internal equity.

Accessibility & Equity Statement
Hope Place Centres is committed to fostering an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process upon request.

Hope Place Centres is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce and is committed to hiring practices that are fair and equitable. Employment decisions are based on qualifications, experience, and organizational needs. Protected grounds under the Ontario Human Rights Code will never be a factor in employment-related decisions.

We do not use AI to screen applications or make employment decisions; members of our hiring team review all applications.

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📌 Alumni Services Navigator (Ontario)
🏢 Hope Place Centres
📍 Ontario