At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.Division: Integrated Services for NewcomersProgram: Settlement & Family Services - Settlement ProgramsEmployment Type: Temporary Full-Time (35+ hours/week)Number of Positions: 1Compensation: $30.35 - $33.20 per hourContract Duration: December 1, 2026 - June 9, 2028About the PositionThe Settlement Program Coordinator supports and works collaboratively with Community Integration Practitioners to provide settlement services to temporary residents, naturalized citizens, newcomers, refugees, and their families within the Greater Vancouver area. This position contributes to service planning, supports the implementation of services, provides direct service delivery, and fosters development of active local referral networks for clients.Reports to: Senior Settlement ManagerKey Duties & ResponsibilitiesDevelops and implements newcomer settlement service plans with settlement program staff to support effective service deliveryDelivers direct settlement services in person, by phone, online, or through outreach in the areas of Needs Assessment and Referrals, Information and Orientation, Employment-Related Services, Community Connections and Informal Language TrainingProvides program orientation to current team membersSupports and trains Community Integration Practitioners to strengthen their knowledge of settlement, labour market, and immigration navigation for newcomers, citizens, refugees, and temporary residentsProvides ongoing mentoring and coaching to program staff to support effective service implementation and quality employment and settlement outcomes for clientsStays current on changes affecting the program, including community and government services, policies, and procedures, and shares updates with staff to ensure clients receive accurate settlement informationBuilds relationships with local settlement organizations, school districts, and community partners to support networking and employment opportunities for newcomersProvides settlement assistance and support to newcomers arriving at YVROrganizes and delivers workshops, orientations, support groups,



and other regional program activities for various client groups, including refugees, families, women, youth, and skilled workers, in collaboration with program staffLiaises with community service providers, government agencies, and other organizations in the region to develop active local referral networks for clientsResolves disputes or complaints from clients or settlement staff and escalates issues when necessarySubmits accurate service records, statistics, and program reports to the Senior Settlement Manager within scheduled timelinesParticipates in internal and external meetings, agency events, and training sessions as approved by the Senior Settlement ManagerPerforms other related duties as assigned by the supervisorEducation, Training and ExperienceBachelor's Degree in Social Sciences, Human Services, or a related fieldMinimum of two (2) years' experience working with immigrants, refugees, temporary residents, naturalized citizens, and other eligible groups.Minimum of two (2) years' experience working with diverse client groups and immigrant-related servicesExperience building partnerships with employers, agencies, and other stakeholdersExperience planning and facilitating workshops and eventsExperience delivering in-person and online services and special eventsKnowledge of the local geographic areaJob Skill and AbilitiesExcellent written and verbal communication skillsExcellent interpersonal and intercultural communication skillsAbility to work independently and collaboratively as part of a teamAdditional languages may be an asset when required to meet operational needs in serving communities with specific language requirements as this position supports a diverse newcomer families as part of our contractual obligations with IRCC and the Ministry of Post-Secondary Education and Future SkillsExcellent program and people coordination skillsExcellent resource management, time management,



and organizational skillsStrong technical skills in MS Office and web-based applications, such as Microsoft Teams and ZoomExcellent attention to detail and commitment to service delivery excellenceExcellent group facilitation skillsAbility to work with individuals and communities experiencing cultural adjustment challengesAbility to design, promote, deliver, and facilitate orientation and educational workshopsAdditional InformationCriminal Record Check is requiredAble to work evenings and weekends as requiredAbility to work in multiple locations within Greater Vancouver.About S.U.C.C.E.S.S.S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.At S.U.C.C.E.S.S., we take care of our communities and our people!Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:paid time off 'monthly wellness days' (up to 12 days per year)additional agency holidays (2 additional statutory holidays)3 weeks annual vacation (starting) and up to 6 weeks (maximum)company-funded pension (GRRSP)extended health & dental planemployee & family assistance programsaccess to wellness programsS.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

📌 13619 - Settlement Program Coordinator (Vancouver)
🏢 S.U.C.C.E.S.S.
📍 Vancouver