As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into recent customers, and identifying and assessing customer needs to achieve satisfaction. As the CSR, you will act as a liaison, provide product/service information, answer questions and resolve any issues/concerns that our customers might face with accuracy and efficiency. At FSS the customer experience is key. Our commitment to our customers and the experiences they have with our company is at the heart of everything we do. As such, your position is vitally important to the financial and sustained growth of our company.Duties & Responsibilities:ØMaintain a positive, empathetic, and professional attitude toward customers at all timesØProvide timely and accurate information to incoming customer order status and product knowledge requestsØMaintain solid customer relationships by providing quick, courteous, and concise information delivered with a high degree of professionalismØAnswer phones and emails with professionalismØOrder Entry Management – you will be responsible for managing the lifecycle of an orderoYou will receive customer orders, enter orders into our system, confirm back orders to customers, coordinate shipping with our warehouse team,



and fulfil invoicesØResolve customer complaints, manage database records, draft status reports on customer service issuesØData entry and research as required to troubleshoot customer problemsØAssist with inventory counts if necessaryØTo carry out any other tasks which may be reasonably expected for the promotion and support of our businessØAny other such duties as may be determined by your reporting ManagerPosition Requirements:ØExcellent interpersonal skills supporting a team environmentØDemonstrates exquisite people skills with a friendly customer-oriented approachØAttentive – possesses the ability to really listen to customers and their needsØWilling to go the extra mile to please our internal and external customersØStrong planning and organizational skills with a sense of priority for deadlines and attention to detailØAbility to recognize and react to changing work demandsØProven ability to thrive in a fast-paced environmentØExcellent communication skills both verbal and writtenEducation, Experience, and Licensing Requirements:ØHigh school diploma, GED, or equivalentØBilingual (French and English) is an assetØExcellent knowledge of Microsoft OfficeØExperience with Salesforce, CRM program, M@GIC, is an asset

📌 Customer Service Representative (Milton)
🏢 Food Service Solutions Canada
📍 Milton