Support Milwaukee customers with counter procedures, product knowledge, and organized service at TTI’s Factory Service Centre in Rosser, Manitoba.
TTI seeks an experienced Customer Service Representative for its Milwaukee Tool Factory Service Centre. The position delivers service to internal and external customers through phones, orders, tool intake, inventory support, and walk-in assistance. You will also prioritize repairs, assess warranties, replace eligible tools instantly, and maintain showroom merchandising. Strong communication, computer, organizational, and attention-to-detail skills support this work. Experience with electric tools is an asset.
Key Responsibilities: Deliver best-in-class service to internal and external customers
Answer phones, place orders, and log tools
Complete inventory counts and maintain transaction records
Prioritize repairs and conduct warranty assessments
Replenish showroom stock and develop product knowledge
Requirements: High school diploma
Effective business communication and organizational skills
Robust computer skills and attention to detail
Outgoing approach to customer engagement and conflict resolution
Electric tool experience is a strong asset
Bring organized customer service, computer skills, and product curiosity to Milwaukee’s Factory Service Centre at TTI.