Help dealership customers use PBS Systems software through phone, email, and live chat support from Calgary or Milton.
This Service Support Analyst position supports customers during dealership software installation, development, and training. You will build knowledge of the software and support infrastructure while working with the Client Services team. The role includes documenting customer interactions, escalating incidents, and supporting service delivery.
Key Responsibilities: Provide qualified, timely assistance across support channels
Log customer interactions and escalate incidents appropriately
Collaborate with departments to streamline service delivery
Identify process improvements affecting the client experience
Keep current with enhancements and new software releases
Requirements: High school diploma
Previous customer service, helpdesk, or dealership experience considered
Strong decision-making and analytical abilities
Effective organization and time management skills
Ability to work independently and within a team
Apply customer service, dealership knowledge, and software support skills while assisting PBS Systems customers across North America.

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📌 Dealership Software Support Analyst (Alberta)
🏢 PBS Systems
📍 Alberta