Transform approved designs into usable procedures and learning assets through instructional design, technical writing, and business analysis. Work in an evolving agile transformation environment.
The Documentation and Training Analyst converts approved business content into practical guidance for impacted roles. You will synthesize process maps, requirements, rules, controls, and system steps. The work includes facilitation, document control, learning development, and readiness coordination. You will partner with Product Owners, Business SME Leads, Change Management, Delivery teams, Risk partners, and specialists while preserving clear accountability.
Key Responsibilities: Develop procedures, standard operating procedures, job aids, and knowledge articles
Translate designs, rules, controls, and exceptions into role-based instructions
Design facilitator guides, e-learning, simulations, and knowledge checks
Coordinate training,



knowledge transfer, and post-launch reinforcement
Maintain traceability, ownership, review history, and effective dates
Requirements: Experience in documentation, technical writing, instructional design, or transformation
Create procedures, job aids, facilitator guides, and digital learning content
Synthesize requirements, processes, controls, and systems into guidance
Facilitate working sessions, reviews, train-the-trainer sessions, or learning
Manage evolving deliverables in agile environments with solid document control
Apply technical writing, instructional design, and business analysis to strengthen documentation, learning, and readiness across transformation releases.

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📌 Documentation Training Analyst (Ontario)
🏢 Manulife/John Hancock
📍 Ontario