Turn product performance data into actionable recommendations at Porter Airlines, using SQL, dashboards, and digital analytics in Toronto.
As a CX Intelligence Analyst, you will examine product KPIs and customer behaviour to support prioritization, roadmap decisions, and experience improvements. The role partners with Product squads and cross-functional stakeholders, using tools such as Google Analytics, Mixpanel, Qualtrics, and Medallia. You will also help validate tracking and maintain reporting integrity.
Key Responsibilities: Partner with Product squads on product KPI analysis
Identify trends, friction points, and behavioural patterns
Query analytical datasets using SQL
Validate tracking, tagging, and imperfect datasets
Maintain data quality across platforms and reporting
Requirements: One to three years in analytics or insights roles
Foundational knowledge of Google Analytics
Ability to connect data with customer outcomes
Experience with business intelligence or visualization platforms
Comfort collaborating across departments and stakeholder levels
Use product analytics, data validation, and structured storytelling to support sharper decisions for Porter Airlines’ digital products.