Lead field services through technical support expertise and team leadership as NTT DATA's hybrid Senior Manager in Victoria, British Columbia. Manage service performance and operational outcomes.
This Senior Manager directly supervises a large team of technical support specialists. The position manages field services, supplier relationships, service-level agreements, hiring, performance, training, and development. You will independently guide daily operations while supporting business process improvements and issue escalations.
Key Responsibilities: Manage a large field services team or supplier relationship
Ensure service-level agreements are met across assigned responsibilities
Lead hiring, interviewing, onboarding, training, and offboarding




Coach performance and manage team and individual goals
Report customer feedback and assist with field escalations
Requirements: Eight to ten years supporting desktop software and hardware
Experience managing teams of more than ten members
Five years of managerial or leadership experience
Practical ITIL knowledge; ITIL version 4 certification preferred
Driver's license, reliable transportation, and business travel availability
Bring field services leadership, ITIL knowledge, and technical support experience to NTT DATA's hybrid Victoria management team.

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📌 Field Services Technical Support Manager (British Columbia)
🏢 NTT DATA
📍 British Columbia