Deliver first-level technical support remotely while troubleshooting client products and guiding customers through clear, solution-focused assistance.As a Technical Support Representative, you will provide customer service for client products across a structured remote workplace. Troubleshoot technical issues using diagnostic tools and procedures. Build trust through active listening, accurate documentation, and coordinated resolutions.Key Responsibilities:Provide first-level technical support for client productsTroubleshoot issues using established diagnostic tools and proceduresHandle calls empathetically while listening to customer concernsDocument customer interactions in electronic systemsCoordinate resolutions and schedule service callsRequirements:Reside in Manitoba, Saskatchewan, Nova Scotia, or New BrunswickHold an accredited technical or clinical education credentialBring two years of technical or medical device supportUse electronic documentation systems confidentlyMaintain hardwired internet and a secure home workspaceApply your troubleshooting, communication, and documentation skills as a remote Technical Support Representative serving client product customers.

📌 Remote Technical Support Representative (Calgary)
🏢 Tp
📍 Calgary