This position will serve as the central link between GMS Canada and HomeDepot on all sales initiatives driven by GMS Canada, ensuring consistent national execution of pricing, product assortment, service and delivery requirements while coordinating strategic initiatives that strengthen and grow the HomeDepot Pro customer relationship.

Position Summary

The GMS Canada / HomeDepot Account Manager, reporting directly to the Vice President‑ Purchasing&HomeDepot; Integration, will serve as the primary day‑to‑day point of coordination between GMS Canada and The HomeDepot (THD) on sales/delivery alignment. The role is responsible for driving operational alignment, product and assortment execution, pricing consistency, service performance, and strategic customer initiatives across all GMS Canada business units supporting the THD account (along with CAMs, DMs, TCSMs). Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and consistently executed across the organization. The role will also serve as the central GMS Canada point of coordination for THD‑related operational initiatives, including new product and assortment rollouts, delivery programs, pricing changes, and continuous improvement opportunities.

Key Responsibilities

Account Management & THD Customer Coordination

- Serve as the primary day‑to‑day GMS Canada contact for the THD account.
- Develop and maintain strong working relationships with key THD stakeholders.
- Coordinate customer requests, operational requirements, and strategic initiatives across GMS Canada.




- Ensure clear and timely communication between THD and the appropriate GMS business units and functional teams.
- Support regular account reviews, operational discussions, and business planning activities.
- Identify opportunities to strengthen and expand the overall GMS Canada/THD relationship.

Operational Alignment & Execution

- Coordinate the execution of THD sales programs across participating GMS Canada business units and locations.
- Establish consistent processes and expectations for servicing the THD account nationally.
- Monitor execution against agreed service levels and customer requirements.
- Work with branch and regional teams to resolve operational issues related to orders, deliveries, product availability, or customer requirements.
- Identify recurring operational challenges and lead cross‑functional efforts to improve execution.

Product & Assortment Management

- Coordinate product assortment requirements between THD&GMS.;
- Engage Business Units in process to ensure alignment of products by market.
- Support new SKU introductions, assortment additions, product substitutions, and product transitions.
- Work with Purchasing to support product availability and continuity of supply.
- Help ensure product information, specifications, and program requirements are communicated accurately throughout the THD/GMS network.
- Coordinate new market, store,



and product-category rollouts.

Pricing & Commercial Execution

- Drive consistent execution of agreed THD pricing across GMS Canada.
- Coordinate&support; pricing changes and program updates with THD/GMS Purchasing, Finance, Sales and Operations.
- Help identify and resolve pricing discrepancies or execution issues.
- Support large THDPro customer‑specific pricing structures, programs, and commercial initiatives.
- Assist in analyzing account activity and identifying opportunities to improve sales, margin, service, and overall account performance.

Delivery & Service Coordination

- Serve as the central GMS Canada point of coordination for THD delivery programs and rollout initiatives.
- Work with GMS operating locations to establish consistent delivery expectations and processes.
- Coordinate operational readiness when new THD locations, markets, products, or programs are introduced.
- Monitor service issues and facilitate timely resolution between THD and GMS teams.
- Support continuous improvement initiatives designed to improve order accuracy, delivery performance, and the overall customer experience.

Strategic Account Initiatives

- Support the development and execution of national initiatives designed to grow the THD Pro/GMS Canada relationship.
- Assist in evaluating current product categories, geographic expansion opportunities, and service capabilities.
- Track key initiatives, deliverables, and outstanding action items to ensure commitments are completed.
- Provide management with regular updates on account priorities, opportunities, risks, and operational performance.

Key Performance Areas

Succes

📌 GMS Canada (Vaughan)
🏢 SRS Distribution
📍 Vaughan