Protect partner revenue with portfolio management, customer success, and data-driven prioritization at Teleperformance. This role supports a global partner setting through scaled success.

As a Partner Customer Success Manager, you own a post-sales portfolio of 150-250 accounting firms, bookkeepers, and fractional CFOs. You serve as strategic platform advisor and primary commercial contact. The work focuses on retention, expansion, partner health, and multi-product adoption across Core Accounting, Payroll, Payments, Expense Management, Time, and Accountant Suites.

Key Responsibilities:

- Manage a designated portfolio of 150-250 partner firms
- Conduct annual value reviews and automated health check-ins
- Monitor CRM metrics, engagement, and platform telemetry
- Intervene when onboarding,



usage, or migration risks appear
- Drive retention, client-book migration, and multi-product expansion

Requirements:

- Experience in post-sales commercial ownership and account stewardship
- Ability to prioritize using data and health signals
- Consultative approach to partner relationships
- Credibility with accounting and advisory professionals
- Capability to support scaled and digital success motions

Apply your customer success, portfolio management, and partner advisory expertise to protect retention and expand platform adoption.

📌 Partner Customer Success Manager (Toronto)
🏢 Canada
📍 Toronto