Customer service and problem solving define this Customer Support Agent role with ACCEO Solutions, supporting customers through detailed technical inquiries.As a Customer Support Agent within Harris Computer's ACCEO Solutions division, you will diagnose concerns, research answers, and resolve requests. The role requires Windows environments, Microsoft Office 365, careful ticket documentation, and skilled communication. You will collaborate across the organization and share knowledge on complex situations.Key Responsibilities:Listen to customer concerns and gather relevant informationDiagnose problems, analyze needs, and resolve requestsResearch customer questions with organizational collaboratorsDocument every interaction in the ticketing systemEscalate concerns to teams with appropriate expertiseRequirements:Ideally at least two years of customer service experienceStrong knowledge of Windows environments and Microsoft Office 365Strong attention to detail and multitasking abilitySuperior listening, verbal, and written communication skillsAbility to work independently and collaboratively toward deadlinesApply customer service, Windows, Office 365, and problem-solving skills as an ACCEO Solutions Customer Support Agent.

📌 Customer Support Agent Windows Office 365 (Ottawa)
🏢 Canadian Inclusion
📍 Ottawa