Lead Givex Support operations with strong communication and decision-making skills while managing high-volume customer service activities. Shift4’s role supports varying shifts, holidays, and on-call responsibilities as required.
As Givex Support Supervisor, you will oversee daily team operations, service quality, and adherence. The position combines customer support leadership, process documentation, training coordination, and escalated inquiry management. You will also monitor queue performance, service metrics, and operational workflows.
Key Responsibilities: Supervise daily Givex Support team operations
Guide complex merchant and dealer support scenarios
Coordinate onboarding, training, and skill development
Monitor call center queues,



reporting, and KPIs
Improve policies, procedures, and operational workflows
Requirements: Two or more years in customer service, operations, or technology support
Microsoft Office Suite and Google Sheets experience
Robust written and verbal communication skills
Problem-solving and decision-making abilities
Ability to lead or mentor others
Bring support leadership, operational organization, and customer service expertise to Shift4’s Givex Support team.

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📌 Givex Support Team Supervisor (Ontario)
🏢 GiveX Canada
📍 Ontario