Position Overview The Area Operations Manager is an internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. This position owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities including collections.

Security operates 24/7, and so does this role.

The successful candidate must be available to work both day and night shifts on a rotating basis , and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday position.

Key Responsibilities Scheduling & Operations Support — 30% The operational engine of this role.

Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage

Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour

Approve and track overtime, with active management of OT against budget

Maintain the job board and shift assignments

Create and update post orders

Maintain site-specific SOPs

Plan deployment for special events, site transitions, and seasonal surges

Coordinate site audits and follow-up

HR & Employee Administration — 30%

Resolve payroll discrepancies

Process vacation and leave requests (sick leave, bereavement, unpaid leave)

Issue employment verification and reference letters

Manage resignations and terminations

Conduct disciplinary meetings and maintain documentation

Administer performance improvement plans (PIPs)

Coordinate onboarding and offboarding

Complete probationary reviews and status updates

Track certifications and licence renewals (BST, OFA, Use of Force)

Maintain employee files, digital and physical

Conduct exit interviews

Equipment,



Uniforms & Logistics — 20%

Track uniform issuance and return

Allocate equipment and control inventory (radios, vests, flashlights)

Maintain fleet vehicle usage logs and service schedules

Investigate and follow up on lost or stolen equipment

Compliance & Quality Assurance — 20%

Track and elevate incident reports

Support licence and compliance audits, internal and external

Track WCB claims and coordinate return-to-work

Monitor employee compliance with training and documentation requirements

Additional Responsibilities

Participate in regular operations meetings

Serve on committees as assigned

Other duties as reasonably assigned

Required Qualifications Scheduling & Workforce Management — essential

Demonstrated scheduling experience in a multi-site, 24/7 environment

Proven ability to maintain coverage and fill rate under pressure

Experience controlling overtime without compromising coverage

A structured approach to callouts, no-shows, and last-minute gaps

Understanding of BC hours-of-work, overtime, and rest-period requirements

Technology

Strong technical aptitude and comfort learning new systems quickly

Advanced Microsoft Office skills, particularly Excel

Experience with workforce management or scheduling platforms

Familiarity with ATS and HRIS systems

Availability





Able to work rotating day and night shifts

Available weekends, holidays, and outside standard business hours as operational needs require

Reachable for urgent coverage issues

Experience

Minimum 6 months in the security industry

Alarm monitoring, dispatch, or call centre experience

Knowledge of security operations and ACD systems

Experience with integrated security systems (CCTV, access control, intrusion)

Education

Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience

Strong Assets

TrackTik experience — a significant asset

Experience with WinTeam, Celayix, or comparable workforce platforms

Valid BST, OFA, or Use of Force certification

Experience in a high-growth or quick-scaling organisation

Class 5 driver's licence

Competencies Operational

Exceptional organisational and time management skills

Strong attention to detail and ability to follow process precisely

Proven ability to manage tight deadlines and competing priorities

Sound judgment under pressure, including emergency situations

Interpersonal

Excellent written and verbal communication

Strong customer service orientation

Ability to influence and lead without direct authorityEmotional intelligence to build buy-in and engagement

Discretion and the ability to maintain confidentiality

Personal

Works independently and collaboratively

Honesty, discipline, and commitment

Self-motivated and effective in a fast-paced environment

Commitment to continuous, self-directed learning

A sense of humour and genuine enthusiasm

#GTHP

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📌 Operations - Area Operations Manager (Guardteck) (Burnaby)
🏢 Guardteck Security
📍 Burnaby