Work with Stingray Business clients from Montreal, resolving Level 1 technical issues across audio, music, and digital signage systems. French and English are required.This Customer Support Specialist position serves commercial clients through timely, personalized phone and email assistance. You will provide first-level support, create work orders, coordinate service needs, and communicate solutions. The department operates weekdays from 8 AM to 8 PM Eastern Time, with weekend and holiday coverage.Key Responsibilities:Resolve first-level technical questions from commercial clientsProvide guidance for audio, music, and digital signage systemsMeet and maintain Service Level AgreementsCoordinate customer requirements with internal departmentsAssist with seasonal holiday programming and custom messagingRequirements:More than two years of customer service experienceTechnical support background preferred; B2B experience is advantageousFluent written and spoken French and EnglishCreative, solution-oriented approach to customer requestsStrong empathy and effective multitasking abilityApply your bilingual communication, technical support, and customer coordination strengths within Stingray's Montreal-based team.

📌 Customer Support Specialist Montreal
🏢 Stingray
📍 Montreal