IWC Schaffhausen – North America MISSION

The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.

Key Responsibilities Business Performance & Operations

Drive performance to consistently achieve sales targets and KPIs, maximize business profitability

Analyze performance to identify business needs and turn them into individual actions and objectives

Lead the team to successfully implement and achieve business growth in new retail channels

Ensure operations comply with company policy while consistently improving the functioning of the boutique.

Maintain boutique image according to the brand’s standards

Build and maintain strong collaboration with stakeholders as well as office team

Client Experience & Development

Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided

Lead the team to host clients with the ability to establish strong relationships

Execute service excellence to increase client satisfaction and retain customer loyalty

Establish brand and boutique presence in the market, propose local events through continuous networking,



capture competitive market share through community outreach

Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience

Manage client database by applying IWC’s guidelines

People Development

Identify and recruit current talents, compose and retain a high performing team

Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value

Conduct in-store training, coaching and daily briefs

Build individual objectives and development plans

Conduct one-to-one coaching sessions to review performance and provide constructive feedback

Oversee annual review process for boutique staff, assess team and individual performances

PROFILE

Strong entrepreneurial spirit, leadership skills and sales skills

Excellent communicator who is passionate in building relationship and networking, with strong social skills

High emotional intelligence and general education

Ability to positively lead, coach and develop talents / team members from different backgrounds

Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business

Strong sense for client satisfaction, luxury experience,



etiquette and human behavior

Manifest customer centricity mindset in all aspects of the business

Open and outgoing personality

Team player with good interpersonal competences and empathy

Fluent in English and ideally one more relevant tourist language

4-5 years of boutique management experience or equivalent experience in hospitality

Applicants with background in luxury retail or hospitality preferred

We Offer – Canada Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future! Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected salary range: $90,000.00 to $100,000.00. Salary will be determined based on relevant skills and experience.

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📌 Boutique Manager (Vancouver)
🏢 IWC Schaffhausen
📍 Vancouver