Systems Administrator & Business Analyst Salary Range: $90,000.00 To $110,000.00 Annually

Systems Administr ator & Business Analyst

Department: Information Technology/ Business Systems

Employment Type: Full Time

Reports To: IT Director

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Position Summary: The University of Niagara Falls Canada is seeking an experienced Systems Administrator & Business Analyst to support the administration, optimization and continued development of the university's Ellucian Colleague student information system and related enterprise systems.

This is a hybrid role that combines two complementary skill sets. As a Systems Administrator, the incumbent keeps Colleague and its connected systems secure, reliable and well-maintained — owning configuration, upgrades, access, monitoring, backups and integrations. As a Business Analyst, they work directly with operational teams — particularly the Registrar's Office and Finance — to understand business needs, improve processes, gather and document requirements, and translate them into practical system solutions, reports and enhancements.

It is a hands-on, dual-skilled position requiring solid technical and system-administration capability alongside solid business-analysis and process-improvement skills, plus the stakeholder engagement to serve as a key link between institutional departments, internal IT, external vendors and Ellucian.

Key Responsibilities: System Administration

Administer, configure and maintain Ellucian Colleague and related enterprise systems, including application, environment and integration layers.

Manage system upgrades, patches, testing and release management across development, test and production environments.





Provision and manage user accounts, roles, permissions and security in line with institutional policy.

Monitor system performance, availability, capacity and data integrity; proactively identify and resolve issues.

Administer backups, recovery and business-continuity processes for supported systems.

Maintain system documentation, configuration records and technical standard operating procedures.

Coordinate incidents, changes and scheduled maintenance with internal IT, Ellucian and third-party vendors.

Develop and maintain scripts and automation to streamline administrative and operational tasks.

Business Analysis

Partner with university departments to elicit, analyze and document business and functional requirements.

Map current-state processes, perform gap analysis and design improved workflows supported by Colleague.

Translate operational requirements into functional specifications, system configurations and technical solutions.

Facilitate requirements-gathering and design sessions and manage stakeholder expectations.

Plan and coordinate system testing, including preparing test cases and leading user acceptance testing (UAT).

Identify opportunities to automate manual processes and improve efficiency, accuracy and service delivery.

Develop process maps, standard operating procedures,



user documentation and training materials.

Ensure system processes support institutional policies, regulatory requirements and operational best practices.

Registrars office & Student Records Support

Provide dedicated support for student records, registration, enrolment, course scheduling, academic standing, grading and graduation processes.

Assist with the development and optimization of Registrar workflows and reporting requirements.

Support data-quality initiatives relating to student records and academic information.

Help resolve complex student-record and registration issues requiring technical intervention.

Support integrations and projects involving academic records, scheduling and student-lifecycle management.

Finance Support

Support the Finance team with Colleague processes relating to student accounts, tuition, fees, payments, refunds, financial reporting and reconciliation.

Develop and maintain financial reports and operational dashboards.

Assist with integrations involving payment platforms, banking systems and other financial applications.

Support Finance with process improvements, system testing and issue resolution.

Work with Finance and Registrar teams to ensure consistency between student, enrolment and financial data.

Design, build and maintain operational reports, executive reports and dashboards.

Work with stakeholders to define reporting requirements, data definitions and performance indicators.

Develop automated reporting processes to reduce reliance on manual spreadsheets.

Support institutional data governance and ensure reports are accura

📌 Systems Administrator (Winnipeg)
🏢 University of Niagara Falls Canada
📍 Winnipeg