Support Pet Valu users through POS troubleshooting and technical analysis in a full time hybrid Help Desk Analyst contract in Markham. Resolve issues by phone.This temporary contract runs through an estimated February 2027 end date and reports to the Manager, Help Desk. You will support store, warehouse, and head office users with POS and business systems. The work includes hardware, software, ticket tracking, and process communication.Key Responsibilities:Receive calls and troubleshoot POS and business systemsMaintain and track requests using call tracking softwareTest Microsoft Dynamics Navision and LS Retail releasesInitiate service calls for malfunctioning store systemsFollow up on calls for proper closureRequirements:High School Diploma requiredOne to two years of help desk support experienceHardware and software troubleshooting experienceStrong customer service and problem-solving skillsMS Office Word and Excel experienceApply analytical troubleshooting, customer service, and POS support skills as a Help Desk Analyst at Pet Valu in Markham.

📌 Help Desk Analyst Pos Support (Markham)
🏢 Pet Valu Canada Inc.
📍 Markham