Lead customer experience and omni-sales performance at Indigo while guiding service teams, technology adoption, and store execution. This retail management role requires customer-focused leadership.The Customer Operations Manager leads Indigo's service model and customer-facing sales programs. You will analyze sales performance, manage omni-businesses, and create action plans addressing store gaps. The role also develops talent, supports engagement, and champions customer-centered decisions.Key Responsibilities:Manage teams delivering excellent service and product recommendationsAnalyze scorecard data, sales goals, and profitability targetsLead omni-sales programs and effective sales-floor technology useExecute national, author, and kids eventsManage inventory processes, returns, openings, and closingsRequirements:College degree preferred or equivalent job experienceTwo to three years' specialty retail management experienceMobility on the sales floor for extended periodsFlexible availability for evenings, weekends, and holidaysAbility to lift items up to 40 pounds safelyApply customer-centered leadership, omni-sales expertise, and team development skills as Indigo's Customer Operations Manager.

📌 Customer Operations Manager Retail (Edmonton)
🏢 Indigo-Books-
📍 Edmonton