The OpportunityDescriptionAs aTechnical Support Representative, you will provide first-level technical support and customer service solutions for client products. You won't just answer calls — you'll guide customers through solutions, build trust, and take ownership of the entire customer experience.This fully remoteTechnical Support Representativeopportunity is open to candidates residing inManitoba, Saskatchewan, Nova Scotia, or Current Brunswick. If you are passionate about customers, confident troubleshooting technical issues, and thrive in a structured remote environment, this contract opportunity could be the right fit for you.What You'll Do as a Technical Support RepresentativeYou will:Provide first-level technical support and customer service for client productsTroubleshoot and resolve technical issues using established diagnostic tools and proceduresDeliver empathetic, solution-focused call handling while actively listening to customer concernsAccurately document interactions using electronic documentation systemsCoordinate with internal teams to ensure timely and complete resolutionSchedule service calls and follow up to ensure customer satisfactionEvery interaction is an opportunity to create a positive experience. Your ability to adapt your communication style, read verbal cues, and provide reassurance will directly impact customer loyalty.Why This Role Stands OutEven as a 3-month contract,



thisTechnical Support Representativerole offers:Competitive hourly compensationFully remote work environmentStructured training and supportOpportunity to gain experience in medical/technical device supportPotential contract extension based on performance and business needsThis is an opportunity to sharpen your technical troubleshooting skills while making a real difference for customers who rely on these products.Work Environment & ExpectationsThis is a remote work-from-home position. You must reside inManitoba, Saskatchewan, Nova Scotia, or New Brunswickand maintain a secure, distraction-free workspace with hardwired internet access.Experience Required for Your SuccessRequirements:Associate's degree or certification from an accredited program for technical and/or clinical education required2 years in a technical or clinical/medical-based device support role.Experience with the use of electronic documentation systems required.Previous contact center experience is an assetWorking knowledge of Microsoft Office applications including Outlook, Word & Excel preferredExcellent communication/comprehension skillsAbility to type 30 wpm and successfully pass our language/grammar screeningExcellent home internet hardwired – Wi-Fi connections are not permittedNice to Have:Previous contact center experienceWorking knowledge of Microsoft Office (Outlook, Word, Excel)

📌 Technical Support - Work From Home (Moncton)
🏢 Tp
📍 Moncton