Support Snowflake customers in Toronto or Atlanta using SQL troubleshooting and AI-assisted diagnostics. This full-time role requires Japanese fluency and explicit technical communication. As a Cloud Support Engineer, you will own customer cases from triage through resolution and follow-up. You will investigate logs, scripts, Snowflake tools, and AI-generated hypotheses. The role also connects technical support with platform stability and customer experience. Key Responsibilities:

Manage customer issues through resolution and follow-up Provide clear, timely customer updates Troubleshoot with SQL, logs, scripting, and Snowflake tools Validate AI-generated hypotheses and responses Document solutions and improve knowledge-base content Requirements:

Computer Science degree or equivalent experience At least two years of technical support experience Fluent spoken and written Japanese and strong English SQL, scripting, automation, Windows, and Linux knowledge Familiarity with data warehousing and web services Bring Japanese-language support, technical troubleshooting, and AI validation skills to Snowflake’s customer-facing cloud engineering team.

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📌 Japanese-Speaking Cloud Support Engineer (Winnipeg)
🏢 Skillhub Solutions
📍 Winnipeg