Job DescriptionThis is a contract position to cover a Maternity LeaveAs a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.What will you do?Consistently provide superior responsive service to client fax / e-mail / telephone requestsConsistently provide superior responsive execution and delivery of client transactions/requestsFamiliar with key referral sources and has a robust knowledge of mortgage process which facilitates solutions and problem resolutionsDemonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirementsTakes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sitesManages Mortgage Specialist's e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to readEnsures Mortgage Specialist's diary is effectively time managed to create capacity for all required activitiesManages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and recordsEnsures Mortgage Specialist's needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives,



etc.Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit GrantingWhat do you need to succeed?Must-haveMinimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requestsExceptional customer service skillsExcellent communication skills, oral/written skills, good business writingStrong organizational skills with the ability to multi-task and prioritizeStrong computer skills in Microsoft Office including Word, Power Point, Excel, OutlookExperience with emerging communications and technology (i.E., web based meetings,social media, digital banking, and mobile applications)Nice-to-haveResourcefulness and able to work independentlySales-oriented, self-motivated, self-managed and thrive in a fast paced environmentStrong problem solving skills with a sense of urgencyKnowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an assetStrong knowledge of the mortgage process and Home Financing products is an assetJob SkillsClient Centricity, Communication, Critical Thinking, Curious MindsetAdditional Job DetailsAddress6204 CURRENTS DR NW:EDMONTONCityEdmontonCountryCanadaWork hours/week37.5Employment TypeFull timePlatformPERSONAL & COMMERCIAL BANKINGJob TypeContract (Fixed Term)Pay TypeSalariedPosted Date2026-10-30Application Deadline2026-11-13Our Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

📌 Mortgage Specialist Assistant (Edmonton)
🏢 RBC
📍 Edmonton