Coordinate real-time customer communications for GO Transit and UP Express from Metrolinx’s NOC Oakville, using explicit operational messaging.
This Operational Communication Coordinator role supports planned and unplanned service updates across the transit network. You will monitor rail and bus operations, interpret service impacts, and communicate accurate information through alerts, websites, signage, social media, announcements, and internal platforms. The position also supports customer experience initiatives, service recovery, and collaboration with Network Operations Control teams and external partners.
Key Responsibilities: Monitor GO Transit and UP Express operations for customer impacts
Distribute timely updates across customer and internal communication channels
Coordinate communication plans with NOC teams and external partners




Manage messaging during disruptions, delays, and service recovery
Maintain automated public address systems and communication tools
Requirements: High School Diploma required; related post-secondary education is an asset
Experience in customer service, contact centre, or transit operations
Type at least 60 words per minute accurately
Communicate clearly while interpreting real-time operational information
Use Microsoft Office and multiple digital communication platforms
Apply operational judgment, customer service, and communication skills to keep Metrolinx passengers informed across changing transit conditions.

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📌 Transit Communications Coordinator Metrolinx (Ontario)
🏢 Metrolinx
📍 Ontario