Resolve critical P1 incidents as a Technical Support Analyst L3 at Panasonic Canada, using advanced troubleshooting, SQL, and customer communication onsite.
This full-time position supports Panasonic Canada’s ISD Help Desk in a 24/7/365 business setting. You will handle escalations, guide L2 colleagues, and coordinate complex resolutions with management, technical staff, departments, vendors, and customers. Schedule flexibility is required for operational needs.
Key Responsibilities: Diagnose and resolve P1 issues within service level standards
Troubleshoot technical issues with internal and external customers
Review tickets and recommend resolutions to Manager or L2
Coordinate complex escalations with management and technical departments




Maintain accurate case notes, logs, and documentation
Requirements: A+ certification or equivalent and customer service background
Five or more years in a similar technical support role
Advanced Microsoft Office and SQL knowledge
Ability to resolve complex issues under pressure
Experience guiding junior team members and handling escalations
Bring L3 technical support, P1 incident resolution, SQL knowledge, and customer communication expertise to Panasonic Canada’s Niagara on the Lake office.

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📌 Technical Support Analyst (Ontario)
🏢 Panasonic North America
📍 Ontario