FAIRFIELDS is seeking an experienced and motivated ICT Support Technician to join our growing team.

Summary
This is an exciting opportunity for a hands‑on IT professional who enjoys a varied and busy role. Approximately 70% of your time will be spent supporting and improving our internal IT infrastructure, with the remaining 30% dedicated to IT-related project and customer support activities. You will play a key role in maintaining secure, reliable, and high-performing systems across the business while supporting cyber security initiatives, projects, and managed services. As our ICT Support Technician, you will be responsible for providing high-quality ICT support across the business, helping colleagues resolve technical issues, maintaining critical systems, and contributing to the delivery of customer-focused IT solutions. You will also support our ongoing commitment to ISO 27001, Cyber Essentials Plus, and wider cyber security best practices. Be part of the team that has been responsible for innovative, bespoke, iconic and prestigious projects around the world for more than 30 years!

Hours
Full Time (37.5 hours)

Salary
£30k-£35k dependent on qualifications and experience

Key Purpose

Provide ICT support across the business. Focusing on technical excellence and meeting project requirements.

We’re looking for someone who combines strong technical knowledge with a proactive and customer‑focused approach.

Hybrid working - 3 days office / 2 days remote.

General

Provide first‑class ICT support to employees across the business.

Install, configure, maintain and troubleshoot hardware and software.

Support server, client, virtualisation, Windows and Linux environments.

Manage service desk tickets and ensure timely issue resolution.

Maintain endpoint protection,



anti‑virus solutions and access permissions.

Support backup operations and disaster recovery processes.

Perform system updates and maintenance, including occasional out‑of‑hours work.

Manage IT assets and equipment throughout their lifecycle.

Projects & Technical Services

Design, install, commission and maintain ICT solutions.

Work closely with clients, suppliers and internal teams to deliver successful projects.

Produce technical documentation, reports, specifications and operating manuals.

Maintain project and contract documentation.

Cyber Security

Promote a strong cyber security culture across the business.

Assist in maintaining ISO 27001 and Cyber Essentials Plus accreditations.

Identify, elevate and help mitigate cyber security risks.

Contribute to reducing cyber threats to both business systems and industrial control environments.

General Duties

Mentor and support apprentices, graduates and junior technicians.

Purchase IT equipment, software and services as required.

Contribute to continuous improvement initiatives.

Participate in a 24/7 remote call‑out rota.

Support health and safety compliance across all activities.

The Candidate
Essential Requirements

Minimum 3 years’ practical ICT experience.

Experience in an ICT support role.

Strong knowledge of:

Windows and Linux operating systems

Server and virtualisation environments

Networking technologies including routing, switching,



firewalls and VPNs

Degree in relevant subject or equivalent combination of qualifications and practical experience.

Excellent troubleshooting and problem‑solving skills.

Ability to produce clear technical documentation, procedures and policies.

Strong communication and interpersonal skills.

Full UK driving licence and willingness to travel when required.

Ability to obtain or hold an Enhanced DBS check.

Eligible to work in the UK.

Desirable

Cyber Security qualification or equivalent practical knowledge.

Experience supporting cyber security and compliance frameworks.

Previous experience working in the Engineering industry advantageous.

Advantages
Opportunities

Diverse and challenging work across internal IT and customer projects.

Ongoing training and professional development opportunities.

Exposure to cyber security, industrial systems and modern technologies.

Opportunity to contribute to ISO 27001 and Cyber Essentials Plus accreditations.

Supportive and collaborative working environment.

Career progression opportunities within a growing business.

Package

Competitive salary

Group personal pension plan

Private medical insurance

Group life insurance

Hybrid working

Electric vehicle lease scheme

EV chargepoints (Head Office)

Cycle to work scheme

Relevant membership funding

Reporting To: Industrial ICT Team Leader

Sector: Multidisciplinary engineering business, bringing together Engineering, Control and Digital

Location: Head Office (Retford) and Hoyland Office (Barnsley), plus customer sites nationwide

FAIRFIELDS is an equal opportunities employers and welcome applications from all suitably qualified candidates.

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📌 ICT Support Technician (Manitoba)
🏢 FAIRFIELDS - Engineering
📍 Manitoba