DescriptionPermanent Part-TimePosition: Lobby Experience Team KeyholderReports to: Visitor Experience Manager, Lobby & MembershipScience World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All.Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province.As part of our team, you will join a diverse community that acknowledges everyone's unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Cooperative.Position Description:This is a unique prospect to further a career in a service-based, team leadership role. You will have the opportunity to apply and expand your operational experience and leadership skills to ensure a smooth operation of our front of house team. As a member of the Science World Team, you are rewarded with an incredibly fulfilling employment experience in an environment where we pursue excellence and take pride in being respectful, imaginative, vibrant and playful.As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends,



holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs, and this may include special events on evenings, weekends and holidays.Responsibilities:Assisting visitors with their arrival and visitation needs in a courteous, cheerful and efficient manner. This includes general inquiries, problem solving, information services, lost and found, as well as explaining our offerings and providing recommendationsResolving concerns in a timely and professional manner, when dealing with difficult situations. Must demonstrate strong conflict resolution and troubleshooting skillsProviding ongoing team coaching, support, motivation and day-to-day supervisionSupporting the recruitment, orientation, training and performance management of team members and volunteersActively monitoring the team's knowledge, skills and progress, and making sure they are appropriately trained and mentored to successPerforming proficient operation of our ticketing and registration system (Advance Ticket Management System) in the processing and receipt of entrance fees for all admissions, memberships and events, etc. in person, over the phone and by emailPerforming routine daily checks of the physical space of all lobby service areas to make sure a high level of presentation is maintained and that we are always ready to welcome the next visitorPerforming daily cash reconciliation of all team membersEnsuring the accurate and efficient processing of all cash transactions and end of day reconciliationEnsuring that all groups are checked-in efficiently.



This may involve liaising with Sales and other internal departments to make sure communication is in place and the Lobby Experience team is aware of and prepared for daily group volumesProcessing registration for various Science World programsAssisting in the planning and execution of all special membership events and promotionsPerforming administrative duties and upkeep of the filing system and suppliesAssisting in the smooth operation of all ancillary services and performing other related duties as required to fulfill any changing business needs of this roleOperate within the philosophy, culture and values of Science WorldPerform other related duties as required to fulfill any changing business needs of this roleQualifications:Minimum 2 years' experience in a customer service or retail role with experience in meeting and exceeding customer needs and expectationsExperience in a supervisory role is highly preferredPrevious sales, retail, tourism, office administration and experience in a charitable/not-for-profit organization is an assetMust have speed and accuracy in handling cash for high volume sales as well as proficient cash reconciliation experienceTeam player with the ability to take initiative and lead by exampleAbility to work well under pressure and enjoy creating wow experiences for othersStrong organizational skills; must be able to performa variety of tasks in a busy workplace requiring high levels of accuracy and attention to detailMust have excellent decision making, problem solving and troubleshooting skillsPassionate about science and life-long learningMust be able to work a minimum of 64 hours per month, including weekends, evenings and holidays. Open availability is highly preferredThis is a unionized position represented by CUPE 1004. The compensation rate is $24.81/hour.After successfully completing probation, will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.All offers are subject to satisfactory completion of reference and police criminal record checks.We would like to thank all candidates. However, only those selected for an interview will be contacted *

📌 Lobby Experience Team Keyholder (Vancouver)
🏢 Science World Careers
📍 Vancouver