Lead customer service execution at Intellijoint Surgical in Kitchener, Ontario, using cross-functional coordination and people leadership. This full time role requires in-office presence four days weekly. As Customer Service Manager, you will lead daily priorities, support Sales, and coordinate requests across Operations, Quality, Finance, and other teams. The position connects field teams and headquarters while ensuring accurate, timely service. CRM, ERP, and CLM ownership are central to execution. Key Responsibilities:
Lead Customer Service priorities and high-quality team execution Support quotes, contracts, orders, and returns Own intake and triage of field requests Coordinate complaints, feedback, and returns across teams Track service KPIs and performance trends Requirements:
Bachelor's degree in business or related field Five to ten years' progressive relevant experience Hands-on people leadership experience Proficiency with Salesforce, HubSpot, and NetSuite Strong communication and cross-functional collaboration skills Bring organized, empathetic leadership to Customer Service, supporting Intellijoint Surgical sales teams and customers through accurate execution.