This position is responsible for providing ongoing technology support to Learning & Development and to all other Single-Family lines of businesses. This position is also responsible for overseeing and champion assigned projects and initiatives to enhance productivity, efficiency and business units' results, as well as overall customer experience, as they are impacted by Learning Technology.Internal Training ConsultingOversee technology processes and procedures (business' and internal) as requiredDraft and distribute communications to keep staff informed of technology changes, upcoming training events, and current technology initiativesParticipate in corporate initiatives to build a positive learning culture throughout MCAPResearch current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendationsSeek and provide peer feedback on training delivery, design, and developmentDemonstrate expert skills in end-to-end project management and ownershipImplement Training ProgramsProvide technical support for training deliveries, Single Family events, and leadership initiativesAdministration of Learning Management SystemAdministration of Knowledge Management SystemSupport business units on design and development for technology trainingLeadership SupportMaintain awareness of business unit goals, objectives, strategies, procedures, and technology changes.Build and maintain strong relationships with all internal and external customersReview reporting on common errors, for the purpose of proposing and creating reinforcement initiatives.Participate in corporate initiatives to build a positive learning culture throughout MCAP.Research current trends to stay informed on industry best practices (training, business, and technology)



and opportunities in order to provide appropriate recommendations.Demonstrate expert skills in end-to-end project management and ownershipBuild and maintain strong relationships with all internal and external customersLearning TechnologyWork with business units on various initiatives relating to learning technologiesLiaise with vendors to troubleshoot and resolve system problems efficiently and effectivelyMake recommendations to maximize the use of learning technologies in support of new functionality and process improvement initiativesLeverage internal and external resources to design, develop and implement technology training solutionsWhat You Bring To The TeamMinimum 3 years of industry experienceMinimum 2 – 3 years Learning and Development experience (using technologies such as Articulate 360, Camtasia, Adobe Premiere Pro, MadCap, Cornerstone, etc.)Minimum 2 years of live video streaming experience (using technologies such as Microsoft Teams, WebEx or other live streaming programs)Critical thinking and consideration of holistic business impactsExcellent analytical and problem-solving skillsStrong cross-departmental relationshipsStrong interpersonal skillsAbility to manage competing prioritiesExceptional communication skills (verbal and written)Excellent organizational and time management skillsCarries out duties with integrity and takes accountability for decisions and resultsStrong knowledge of learning technologies and eLearning tools (such as Articulate 360, Camtasia, MadCap, Cornerstone, etc.)Hosting live events, video creation and editing skillsProficient with Outlook, Word, Excel, PowerPoint, Microsoft Teams and SharePoint applicationsHigh School DiplomaNote: This role is ideal for a proactive and creative learning professional who enjoys bringing engaging learning experiences to life. We're looking for someone who takes initiative, experiments with new approaches and tools, and combines creativity and problem-solving to create effective learning solutions.Position #: req2285Employment Status: Permanent Full TimeLocation: Multiple Locations AvailableNumber Of Openings: 1Department: ResidentialInternal Job Title: Learning Technology SpecialistSalary Range: $68,000 - $78,000

📌 Learning Technology Specialist (Toronto)
🏢 MCAP
📍 Toronto