Represent Covenant Health as a healthcare Switchboard Operator using calm emergency communication and accurate call direction at Misericordia Community Hosp. Support incoming requests during evenings, nights, and weekends.
Reporting to the Switchboard Supervisor, you will respond to incoming and outgoing calls for non-technical information. You will direct calls to appropriate facility areas and support clinical processes across Covenant Health. The work includes emergency responses, inter-hospital communications, and clerical duties as required.
Key Responsibilities: Respond to incoming and outgoing calls and requests
Direct calls to appropriate facility areas
Initiate communication responses during emergency situations




Perform inter-hospital communications functions
Complete clerical duties as required
Requirements: High School diploma or recognized equivalent
Six months recent related switchboard or call centre experience
Respond calmly and professionally to stressful emergency situations
Working knowledge of medical terminology required
Microsoft Office Suite proficiency and excellent communication skills
Apply your switchboard experience, medical terminology knowledge, and calm communication skills within Covenant Health’s hospital system.

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📌 Healthcare Switchboard Operator (Alberta)
🏢 Avenue.io
📍 Alberta