Job Description
To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.

Skills and Requirements

Knowledge of troubleshooting Windows Operating Systems and WKS

Basic knowledge of TCP/IP network operation

Basic Knowledge of Active Directory operation and troubleshooting

2 year Diploma program in Information Technology or or Bachelor Degree in Computer Science or equivalent experience- Very strong customer service ability and communication skills.

Windows command line, Powershell, proficiency- Windows server experience

Detailed knowledge of TCP/IP and OSI model

CCNA – Cisco Certified Network Associate

Experience working in a Support Center

Proficiency in Troubleshooting Active Directory

Experience providing technical support in a collaborative setting.

LINUX experience





Programming/coding experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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📌 Technical Support Analyst (Ontario)
🏢 Insight Global (United States)
📍 Ontario