Apply telephony and networking expertise as a hybrid analyst supporting Extendicare and ParaMed sites from Markham, Ontario. Resolve technology issues across care locations.
This Site Technologies Analyst reports to the Senior Manager, Network and Site Technologies. You will support VoIP and related telecommunications platforms, troubleshoot infrastructure, and partner with Service Desk, Network, Infrastructure, and vendor teams. The position helps maintain reliable, standardized site technology environments across the organization.
Key Responsibilities: Support VoIP, SIP, PRI, POTS, Direct Routing, and telecommunications platforms
Monitor site technology performance, reliability, risks, and recurring issues
Conduct site assessments and gather technical requirements
Recommend solutions for operational and project-based technology needs




Participate in planning, testing, implementation, and post-deployment support
Requirements: One to three years in IT operations, telephony, or site technologies
Robust understanding of networking fundamentals and troubleshooting
Excellent communication and customer service skills
Experience working with vendors and cross-functional business partners
Healthcare or enterprise technology exposure considered an asset
Bring telecommunications, infrastructure troubleshooting, and stakeholder communication strengths to reliable technology services across Extendicare and ParaMed.

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📌 Telephony and Infrastructure Analyst (Ontario)
🏢 111000 Extendicare (Canada
📍 Ontario