Job Description Convergint is looking for a full-time, team-oriented, results-driven, BAS Field Technical Lead, to join our amazing culture at our Toronto, ON location. This role is responsible for installing, programming, system start-up/check-out, certification, and customer training on BAS projects of various sizes and complexities. It ensures the successful delivery of projects within budget and time constraints while serving as a key interface for technical support, maximizing customer satisfaction. Additionally, the role includes mentoring and coaching less-experienced staff.
Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Technician.
Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take outstanding pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with "Our Training and Your Experience" For assigned Small to Medium size projects, will work as the lead, completing the following tasks:
Manages, oversees and coordinates aspects for small to medium projects of moderate complexity from award through completion of project, including overall site management of project(s) for successful and timely completion within budget.
Review of all scope of work, terms and conditions in customer contracts including cost control, delivery fulfillment, and quality of service and other customer requirements as they arise and supports and advises the Supervisor/PMO on key aspects such as subcontractor selection, material selection etc.




Proactively communicates project requirements to project team and wider organization as and when required and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Coordinates the procurement of installations materials, supplies, services and controls necessary for timely and cost-effective completion of project within budget.
Authenticate the goods received and works with the Project coordinator /PMO to record and manage shipments that have any discrepancies in the order and address any issues.
Ensure all project documentation is up to date and uploaded on respective job folders and Itrac.
For assigned Medium to Larger size project, will work alongside Supervisor and Project Manager, completing the following tasks:
Translates a variety of customer needs / requirements and works with Supervisor/PMO to create detailed proposals and project plans to meet Customer requirements; provision of technical assistance to sales force as and when required; project design engineering; supervision of installation labor and subcontractors; preparation of project schedules, subcontracts, change proposals, project invoices; assists with collections on projects.
Leads communication with client and stakeholders with email turnaround time not more that 24hrs.
Copy Supervisor/PMO in all communications and advise on any delay in response and assign deadlines as required for open commitments.
Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project documentation such as commissioning reports, as-built drawings, programming, graphics development, start-up, certification testing, customer training,



close-out documentation, and on-going technical support, etc.
Advises Supervisor/PMO to establish project milestones; Analyze costs and find opportunities for cost reduction and value engineering throughout the project lifecycle.
Attend estimate reviews as and when required; identify reasons for low job site productivity and determine impact on the project;
On all projects, will complete the following tasks:
Installs, programs, test, repairs, and services a substantial variety of security systems and equipment.
Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
Assignments are broad in nature and may require a high level of ingenuity and proficiency.
Reads blueprints, schematics, manuals, and other specifications to determine installation requirements; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
Writes non-routine programs of substantial variety and complexity for systems.
Consults with supervisor and/or engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
Advices supervisor regarding customer satisfaction, product performance, installation techniques and standards.
Prepares documents and official records for dissemination to wider audience.
Provides suggestions for product and service improvements to supervisor.
Assist Supervisor during monthly project reviews with Project cost admins and advise deviation to project plan and/or project cost estimates as necessary to meet financial goals.
Provides diagnostic and troubleshooting support to existing customers, sales team and service department as necessary for possible problems including electrical and installation problems.
Be available for on call rotations and after hours work as required.
Makes recommendations regarding quality of work and identifies ways to continuously improve customer satisfaction.

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📌 Field Technical Lead - BAS (Ontario)
🏢 Convergint Tech
📍 Ontario