Procurement operations leadership meets sourcing expertise in this hybrid Toronto position. Oversee compliant, customer-focused services supporting North America.
As Manager, Transaction Operations at Manulife, you will lead transactional procurement delivery and coordinate the MGS offshore delivery team. The role combines stakeholder management, supplier engagements, sourcing, contracting, and process improvement. You will monitor performance, support commercial reviews, and ensure procurement governance.
Key Responsibilities: Oversee transactional procurement services supporting North America
Coordinate daily activities with MGS offshore delivery teams
Manage stakeholder escalations and procurement inquiries
Lead sourcing initiatives and supplier engagements
Monitor KPIs,



service levels, compliance, and cycle times
Requirements: Five or more years of procurement or related experience
Experience managing supplier engagements and procurement transactions
Understanding of sourcing, contracting, governance, and supplier management
Shared services or offshore delivery model experience
Bachelor's degree or equivalent experience
Lead Manulife procurement operations through stakeholder engagement, sourcing, supplier management, and measurable process improvement in Toronto.

#J-18808-Ljbffr

📌 Procurement Operations Manager Toronto (Ontario)
🏢 Manulife/John Hancock
📍 Ontario