Responsibilities

Required to translate technical systems specifications intoworking, tested CRM applications.

This includes developing detailed programmationspecifications, writing and/or generating code, compiling data-driven programs,maintaining, and conducting unit tests.

Resolves and troubleshoots technical problems which ariseduring the use and operation of software packages

General Skills

Experience in programming and analysis; specialized CRMsoftware package support at the specified experience level

Ability to collaborate with IT Professionals throughout theSoftware Development Life Cycle Experience in structured methodologies for thedevelopment, design, implementation and maintenance of applications

Experience in design, code, test, debug and documentapplications

Experience in the use of object and/or third generationlanguage development tools

Experience in one or more programming languages

Experience in application design, latest design patters,deployment and troubleshooting

Experience with relational and hierarchical databasetechnologies

Experience in the use of information retrieval packagesusing query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design,development, implementation and maintenance of applications

Experience eliciting and documenting information fromdiverse business area stakeholders and subject matter experts

Excellent analytical, problem-solving and decision-makingskills; verbal and written communication skills; interpersonal and negotiationskills

A team player with a track record for meeting deadlines

CRM Software Development Skills Knowledge and experiencewith specific CRM software and anticipated future releases high availabilitysolution design and implementation

Knowledge and experience with specific CRM enterprisearchitecture methodologies, design standards and tools

Experience with middleware and gateways Expertise inspecific tools for CRM software development

Desirable Skills

Knowledge and experience with programming Internet-readyapplications

Knowledge and experience in rapid application development(RAD) methodologies

Knowledge and understanding of Information Managementprinciples, concepts, policies and practices

Experience with middleware and gateways

Experience reviewing, analyzing, and modifying productinstallation scripts including encoding, testing, debugging

Ability to provide post-implementation support and resolveany post-implementation technical issues





Experience conducting design walkthrough sessions withproject team Knowledge and understanding of Accessibility for Ontarians withDisability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Requirements
Experience and Skill Set Requirements
Must Haves

Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM) , including entities, forms,views, dashboards, workflows, and business process flows.

Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs .

Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.

Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.

Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.

Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.

Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.

Skill Set Requirements
Technical Skills

Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM) , including entities, forms,views, dashboards, workflows, and business process flows.

Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs .

Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.

Knowledgeof relational database design and development, including SQL, storedprocedures, triggers, views, and performance optimization.

Experienceutilizing source control, branching strategies, and DevOps practices usingtools such as Azure DevOps , Git, or similar platforms.

Understandingof CRM security models, role-based access controls, authentication,authorization, and secure coding practices.

Experiencewith cloud technologies, particularly Microsoft Azure , includingApp Services,



Functions, Logic Apps, Service Bus, and Entra ID.

Abilityto perform technical analysis, troubleshooting, debugging, and root-causeinvestigation of application and integration issues.

Knowledgeof application lifecycle management (ALM), solution deployment, testingframeworks, and release management processes.

Experience

Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.

Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.

Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.

Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.

Experienceworking within Agile, Scrum, or hybrid project delivery methodologies andparticipating in sprint planning, estimation, and technical reviews.

Experiencesupporting production environments, resolving incidents, troubleshootingdefects, and implementing corrective actions.

Experienceperforming data migration, data quality management, and system upgradesacross CRM platforms and related business applications.

Experiencecreating and maintaining technical documentation, including designspecifications, deployment procedures, support guides, and knowledgetransfer materials.

Experienceworking within government, public sector, or highly regulated environmentswould be considered an asset.

Communication Skills

Strongverbal communication skills with the ability to explain technicalconcepts, system designs, and solution recommendations to both technicaland non-technical stakeholders.

Demonstratedability to collaborate effectively with business analysts, projectmanagers, architects, QA analysts, operations teams, and business clients.

Strongrequirements elicitation and stakeholder engagement skills, includingfacilitating discussions, workshops, and technical reviews.

Abilityto prepare transparent and comprehensive technical documentation, solutiondesigns, status reports, and implementation plans.

Stronganalytical and problem-solving skills, including the ability to identifyrisks, evaluate alternatives, and recommend practical solutions.

Abilityto manage multiple assignments and priorities while communicatingprogress, issues, and dependencies effectively.

Demonstratedcustomer service orientation and professionalism when supporting endusers, clients, and project stakeholders.

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📌 Software Developer - CRM - Intermediate (Ontario)
🏢 Maarut
📍 Ontario