Lead balance verification operations for MoveDocs, combining team leadership and data-driven decision-making to support law firm customers remotely or onsite. Travel periodically.
This manager directs the Key Accounts team within MoveDocs’ Servicing organization. The position oversees current and final balance delivery, final bill packages, customer experience, and financial performance. You will manage near-shore team members, improve processes, and maintain compliant, timely servicing activities.
Key Responsibilities: Supervise team leads, representatives, and associates
Prioritize workflows and monitor task aging
Deliver performance metrics and service-level agreements
Coach employees through one-on-ones and training




Report insights and recommendations to the EVP, Servicing
Requirements: College degree required
Five-plus years in office or contact center environments
Healthcare, legal, insurance, or financial services experience
Technology integration and data-driven decision-making skills
Excellent written and verbal communication skills
Apply balance verification expertise, operational leadership, and customer focus while supporting MoveDocs law firm accounts and servicing targets.

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📌 Balance Verification Operations Manager (New Brunswick)
🏢 Libra Solutions
📍 New Brunswick