Lead service operations through project planning, customer communication, and team coordination across lifting services for local and regional customers.
Reporting to the General Manager, the Service Manager directs all aspects of the service group. The work spans service technicians, dispatchers, customer service representatives, Engineering, Production, suppliers, and the fabrication shop. It also includes commercial relationships, quotations, project evaluations, and sales support.
Key Responsibilities: Plan and lead service delivery for local and regional customers
Oversee technicians, dispatchers, and customer service representatives
Coordinate major projects with Engineering and Production
Manage schedules, risks, costs, budgets, and outstanding issues




Manage service vehicles and support sales activities
Requirements: Ability to direct all aspects of a service group
Experience managing multiple projects with competing deadlines
Capability to maintain commercial customer relationships
Ability to review quotations and participate in evaluations
Ability to estimate materials and submit proposals
Apply service leadership, project coordination, customer communication, and commercial management across a demanding lifting-services workplace.

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📌 Service Operations Manager (Ontario)
🏢 Reel
📍 Ontario