Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.Shift4.Com.Role & Responsibilities:Our Customer Services team works in a 24/7 operation workplace; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base.B2C: Post-sale support; Orders Status, Gift Card usageB2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issuesSystems and monitoring tasks of Givex's databases.Document and provide knowledge transfer (e.G. figure out how a new piece of hardware/software works)Cross-Team escalationsRequired Knowledge, Skills & AbilitiesCall center experience and proven technical support experience is an assetExperienced at troubleshooting; analytical and problem solving skillsMulti-tasker who can work to deadlines, attention to details and time management skillsExcellent telephone communication etiquette and writing skillsInterested in technologyPassion for "support type" workWillingness to learn, take on new responsibilities and develop a career at GivexExperienced in word processing and other MS Office products (Word, Excel, Outlook)Basic knowledge of networkingDocumentation and reporting skillsMultilingualism is an asset (French, Spanish, Portuguese)We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation,



gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.WELCOME TO THE FUTURE OF COMMERCEAbout Shift4Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.Com.About Global BlueGlobal Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.Com and shift4.Com.A Global Leader in Financial Technology75+ Countries$300+ Billion Processed Annually300,000+ Customers1,200+ Technology Integrations5+ Billion Annual Transactions100+ Payment MethodsMeet the Executive TeamShift4's experienced senior leadership team helps us push the boundaries of commerce innovation.Shift4CaresWe take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.Join Our TeamOur people are our greatest asset, and we're always looking for driven and innovative individuals to join our fast-growing team.

📌 Customer Service, Sr Associate - Givex (Toronto)
🏢 715 GiveX Canada
📍 Toronto