Lead remote client services through coaching, KPI ownership, and process discipline at One Janitorial. This full time contract role spans Canada and US expansion. As Service Manager, you manage 6 to 8 service employees and improve their performance, processes, and growth. You run one-on-ones, train employees, address underperformance, and maintain consistent standards. You report to the Client Services Manager while supporting a fully remote commercial cleaning company. Key Responsibilities:

Manage daily performance for 6 to 8 service employees Hold regular one-on-ones using the coaching process Train employees on roles, processes, and expectations Track KPIs, targets, and team results Set after-hours schedules and confirm coverage Requirements:

At least one year leading a team At least two years delivering service or operations work Previous remote team leadership experience strongly preferred Excellent written and spoken English Reliable high-speed internet with backup connectivity Bring remote leadership, direct coaching, accountability, and operational organization to One Janitorial's service team.

📌 Remote Client Services Team Manager (Winnipeg)
🏢 One Jan
📍 Winnipeg