Lead AI-powered workflows and customer success systems as Jobber’s Customer Success Technology Manager in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Reporting to the Senior Manager, Success Operations, you will lead technical talent and solve complex technology problems. The position focuses on automation, AI-enabled workflows, customer success tools, and scalable systems. You will support Customer Success teams through measurable, reliable technology.
Key Responsibilities: Manage and develop Customer Success Technology Administrators
Champion automation and prioritize process improvements
Roll out and monitor AI-enabled workflows
Set intake, triage, and issue-resolution standards
Own the Customer Success technology roadmap
Requirements: Demonstrated people leadership and technical talent development
Customer Success organization experience
Extensive experience with customer success tools
Hands-on AI workflow and agent experience
Agile and Scrum collaboration with engineering teams
Bring people leadership, AI workflow expertise, automation skills, and customer success technology experience to Jobber’s Success Operations team.

#J-18808-Ljbffr

📌 Customer Success Technology Manager (Alberta)
🏢 Avenue.io
📍 Alberta